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QUALITY ASSURANCE WORKING GROUP (QAWG)

The Quality Assurance Working Group (QAWG) was established in 2016 to help enhance the efficiency and effectiveness of Quality Assurance throughout the Federal OIG community.  In 2019, CIGIE formally recognized the Working Group as part of its Federal Audit Executive Council (FAEC).

CIGIE’s Quality Standards for Federal Offices of Inspector General (Silver Book) requires each Office of Inspector General to establish and maintain a quality assurance program to ensure that work performed complies with established OIG policies and procedures; meets applicable professional standards; and is carried out economically, efficiently, and effectively.  

Message from the Chair, Devin Polster

Quality assurance professionals have the opportunity and vital responsibility for catalyzing transformational change, self-awareness, and a culture of continuous learning and improvement within their organizations.  On behalf of the QAWG Board and fellow members, we invite you to participate with us in this vibrant, dynamic, and growing community.  Arrive with your questions, lend your expertise, and contribute to a variety of initiatives that will further develop the community and yourself.  Reach out to the Board via the information below. We look forward to connecting with you.

The QAWG is committed to diversity, equality, and inclusivity, and to fostering such an environment for all members, participants and guests, regardless of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Meeting Schedule

The QAWG meets on a quarterly basis. Meetings are typically held in the following months: February, May, September, and November/December.

Due to COVID and our dispersed workforce, meetings are held virtually, via VTC (with a dial-in teleconference option).

Board/Leadership

 

Devin Polster, Chair, Devin.Polster@oig.dhs.gov

Devin Polster is the Director of Audits and Inspections Quality Assurance at the U.S. Department of Homeland Security, Office of Inspector General.  Mr. Polster leads assurance and compliance activities as part of a multidisciplinary portfolio of risk-based oversight designed to enhance quality, the control environment, and compliance with applicable standards for his organization’s audits, inspections, and evaluations components. 

Devin has worked regionally, nationally, and internationally in the areas of oversight, governance, risk management, economic development, finance, policy, and business operations.  His dedication to public service has spanned a career across several Federal agencies and the U.S. Congress. 

Devin completed his executive education in Public Leadership and is a Certified Internal Auditor and Certified Fraud Examiner.  Devin also holds professional certifications in Executive Leadership; Internal Controls; Enterprise Risk Management; Business Coaching; Mediation; Leading Change; and Driving Results.

 

Jerri Dorsey-Hall, Vice Chair, dorsey-hall.jerri@epa.gov

Jerri Dorsey-Hall began her career at the Environmental Protection Agency’s Office of Inspector General over 28 years ago.  Jerri Dorsey-Hall currently serves as the Quality Assurance Director for the EPA OIG’s Office of Special Review and Evaluation, which entails designing, implementing, and administering a quality assurance program for audit and evaluations reports that reflect professional standards and OIG policies and procedures. Prior to serving as the Quality Assurance Director, she served as a Project Manager and has over twenty-four years of experience conducting audits and evaluations of EPA’s financial and environmental program activities including complex reviews of EPA’s scientific policies and procedures, EPA and state performance data, EPA contract and grant practices, contractor and grantee compliance and performance, and pesticide programs. The results of some of these projects have been presented at various conferences including the American Evaluation Association Conference, EPA’s Quality Assurance Conference, American Public Health Association, and Association of Environmental Studies and Sciences.

Jerri holds a B.S. degree in Accounting from Hampton University and a graduate certificate in the Core Concepts of Public Health from the University of North Carolina at Chapel Hill. She also earned a Master of Public Administration degree from North Carolina Central University. She appreciates the opportunity to serve the greater quality assurance community and looks forward to continued work with CIGIE’s Quality Assurance Workgroup.

 

 

A person smiling for the cameraDescription automatically generated with low confidenceBrittany Banks, Operational Officer, b.banks@americorpsoig.gov

Brittany Banks is an Audit Manager at AmeriCorps OIG with over ten years of experience conducting GAGAS performance and financial audits. In her current role, she is responsible for leading audits of AmeriCorps programs and grantees and providing oversight for contracted audits.  Ms. Banks joined the QAWG at its inception in 2018. Since then, she has helped establish its mission, goals, and charter, and developed, disseminated, and analyzed surveys to gather data about QA functions in the OIG community, and worked with task teams to develop QA best practices.

Prior to joining AmeriCorps OIG, Ms. Banks was a lead auditor at USAID OIG and an auditor at HHS OIG, where she assessed HHS programs and grantees and traveled internationally to audit PEPFAR recipients. At USAID OIG, she was detailed to the newly established Quality Assurance and Review division. Assisting the Director, she led the team to develop policies and procedures, strategic plans, methodology, and scope of work to influence and improve the organization's overall quality control systems in preparation for their external peer review. She has developed written guidance for internal publications on auditing best practices, hosted quality assurance forums, evaluated corrective action plans, and provided feedback and training to peers (since 2013). Additionally, she was the National Single Audit Coordinator and conducted quality control reviews of independent public accounting firms.

Ms. Banks is originally from Alabama and now lives in Maryland. She earned her Bachelor’s in Accounting from the University of Alabama and an MBA from the University of West Georgia.

 

 

Picture of Louise Nelson smilingLouise Nelson, Operational Officer, lnelson@nsf.gov

Louise, a native of Colorado, earned an accounting degree from Colorado State University.  She has been an auditor/manager with the federal government in Denver, Colorado for over 31 years.  Louise is currently the Director of Audit Support at the National Science Foundation’s Office of Inspector General (OIG).  She began her career as audit intern at the Department of Labor OIG, moving on to become an audit manager and the deputy regional audit manager at the Department of Interior OIG, and then staff manager at the Department of Homeland Security OIG.  She was hired by the National Science Foundation OIG in 2011 to run their Denver Audit Office. Currently, as a member of the NSF OIG Office of Management, Louise is responsible for quality control for the NSF OIG Office of Audit, facilitates hiring and training, as well as a variety of other management functions for the office as a whole.

Throughout her career, Louise has audited agency grants, as well as internal program operations, hired and managed staff, oversaw multiple facilities, helped develop and manage performance metrics, and built a new audit office from the ground up.  She is a certified trainer/facilitator who has developed and taught various audit courses across the country.  She is also a graduate of the Colorado Leadership Development Program and the Harvard Kennedy School of Government Senior Executive Fellows Program. She has proudly devoted her adult life to ensuring taxpayers funds are spent as intended, and that there is integrity and accountability in government programs.

When not working, Louise spends her free time with her two adult children and dog; or golfing, reading, or quilting. 

QAWG Charter + Goals/Objectives

The QAWG’s Charter can be found here

The Group’s overall goals and objectives are to:

  • Identify, document, and share resources, insights, and good practices to assist the OIG community with its QA activities.
  • Enhance the understanding of how the Federal OIG QA community selects, performs, and reports on QA activities.
  • Foster a network of support and communication for the Federal OIG QA community.
  • Provide learning, sharing, and professional development activities to enhance QA subject matter expertise across the Federal OIG community.
  • Share current industry-related developments relevant to the OIG and QA communities.

Products, Activities, Resources

Whitepapers: QA Good Practices.  The QAWG developed and recently issued five industry whitepapers related to quality assurance, directly focusing on those areas senior leadership across the Federal OIG Audits community deemed priorities:

QA Community Profile.  The QAWG has initiated an ambitious benchmarking project aimed at identifying the Federal OIG community’s approach to quality assurance across the entirety of the CIGIE community, particularly from an Audits perspective.  Standby for exciting developments…

Professional Development and Continuing Education. The QAWG has established professional development and learning opportunities for its membership community, including in the areas of auditing; inspections and evaluations; quality assurance and control frameworks; and unconscious bias.  Select presentation materials can be found here:

Membership & Participating Agencies

The QAWG welcomes participation across the CIGIE QA community.  Please contact the Board to join.  We look forward to welcoming you.

Current membership includes representation from the following agencies, primarily from Office of Inspectors General:

  • Architect of the Capital
  • AmeriCorps
  • Amtrak
  • Architect of the Capital
  • Board of Governors of the Federal Reserve System / Consumer Financial Protection Bureau
  • Commodity Futures Trading Commission
  • Corporation for Public Broadcasting
  • Defense Information Systems Agency
  • Defense Intelligence Agency
  • Department of Agriculture
  • Department of Commerce
  • Department of Defense
  • Department of Education
  • Department of Homeland Security
  • Department of Justice
  • Department of Labor
  • Department of State
  • Department of Transportation
  • Department of Treasury
  • Election Assistance Commission
  • Environmental Protection Agency
  • Export-Import Bank of the United States
  • Farm Credit Administration
  • Federal Communications Commission
  • Federal Deposit Insurance Company
  • Federal Housing Finance Agency
  • Federal Trade Commission
  • General Services Administration
  • Government Accountability Office
  • Health and Human Services
  • Housing and Urban Development
  • Legal Services Corporation
  • National Aeronautics and Space Administration
  • National Intelligence Community
  • National Labor Relations Board
  • National Science Foundation
  • Nuclear Regulatory Commission
  • Office of Personnel Management
  • Pension Benefit Guaranty Corporation
  • Security and Exchange Commission
  • Small Business Administration
  • Social Security Administration
  • Social Security Administration
  • Special Inspector General for Afghanistan Reconstruction
  • Special Inspector General for the Troubled Asset Relief Program
  • Tennessee Valley Authority
  • Treasury Inspector General for Tax Administration
  • U.S. Agency for International Development
  • U.S. Capitol Police
  • U.S. Marshals Service
  • U.S. Postal Service
  • Veterans Administration