QUALITY MANAGEMENT COMMITTEE (QMC)

The Quality Assurance Working Group (QAWG) was established in 2016 to help enhance the efficiency and effectiveness of Quality Assurance throughout the Federal OIG community. In 2019, CIGIE formally recognized the Working Group as part of its Federal Audit Executive Council (FAEC). In 2023, the QAWG became a full, permanent, standing committee under FAEC: the Quality Management Committee.

CIGIE’s Quality Standards for Federal Offices of Inspector General (Silver Book) requires each Office of Inspector General to establish and maintain a quality assurance program to ensure that work performed complies with established OIG policies and procedures; meets applicable professional standards; and is carried out economically, efficiently, and effectively.

Message from the Chair, Devin Polster

Meeting Schedule

Board/Leadership

Devin Polster, Chair, Devin.Polster@oig.dhs.gov

Devin Polster is the Director of Audits and Inspections Quality Assurance at the U.S. Department of Homeland Security, Office of Inspector General. Mr. Polster leads assurance and compliance activities as part of a multidisciplinary portfolio of risk-based oversight designed to enhance quality, the control environment, and compliance with applicable standards for his organization’s audits, inspections, and evaluations components.

Devin has worked regionally, nationally, and internationally in the areas of oversight, governance, risk management, economic development, finance, policy, and business operations. His dedication to public service has spanned a career across several Federal agencies and the U.S. Congress.

Devin completed his executive education in Public Leadership at Harvard, and his MA studies at University of Chicago. He is a Certified Internal Auditor and Certified Fraud Examiner. Devin also holds professional certifications in Executive Leadership; Internal Controls; Enterprise Risk Management; Business Coaching; Mediation; Leading Change; and Driving Results. Devin was awarded the Federal Honor Service Award; Award for Meritorious Service; Award for Excellence; and the Distinguished Service Award.

Jerri Dorsey-Hall, Vice Chair, dorsey-hall.jerri@epa.gov

Jerri Dorsey-Hall began her career at the Environmental Protection Agency’s Office of Inspector General over 29 years ago. Jerri Dorsey-Hall currently serves as the Director for Quality Assurance and Operations Support for the EPA OIG’s Office of Special Review and Evaluation (OSRE), which entails administering a quality assurance program for audit and evaluations reports. She also leads reviews to improve the efficiency and effectiveness of OSRE operations, tracks OSRE performance measurement, oversees a human capital development program, and provides administrative and operations support. Prior to serving as the Quality Assurance & Operations Support Director, she served as a QA Director for 7 years and as a Project Manager for over 16 years. Jerri has over twenty-four years of experience conducting audits and evaluations of EPA’s financial and environmental program activities including complex reviews of EPA’s pesticide programs, children’s environmental health activities, contract and grant practices, and voluntary programs. The results of some of these projects have been presented at various conferences including the American Evaluation Association Conference, EPA’s Quality Assurance Conference, American Public Health Association, and Association of Environmental Studies and Sciences.

Jerri holds a B.S. degree in Accounting from Hampton University and a graduate certificate in the Core Concepts of Public Health from the University of North Carolina at Chapel Hill. She also earned a Master of Public Administration degree from North Carolina Central University. She appreciates the opportunity to serve the greater quality assurance community and looks forward to continued work with CIGIE’s Quality Assurance Workgroup.

Picture of Louise Nelson smiling Louise Nelson, Operational Officer, lnelson@nsf.gov

Louise, a Colorado native, earned a Bachelor of Science degree, Major in Accounting, from Colorado State University. She has been an auditor/manager with the federal government in Denver, Colorado for over 32 years. Louise is currently the Director of Audit Support at the National Science Foundation’s Office of Inspector General (OIG). She began her career as audit intern at the Department of Labor OIG, moving on to become an audit manager and the deputy regional audit manager at the Department of Interior OIG, and then staff manager at the Department of Homeland Security OIG. She was hired by the National Science Foundation OIG in 2011 to run their Denver Audit Office. Currently, Louise is responsible for quality control for the NSF OIG Office of Audit, coordinates hiring, training and staff development, as well as a variety of other management functions for the office as a whole.

Throughout her career, Louise has audited agency grants, as well as internal program operations, hired and managed staff, overseen multiple facilities, helped develop and manage performance metrics, and built a new audit office from the ground up. She is a certified trainer/facilitator who has developed and taught various audit courses across the country. She is also a graduate of the Colorado Leadership Development Program, Harvard Kennedy School of Government Senior Executive Fellows Program, and has earned her Executive Certificate in Public Leadership from the Harvard Kennedy School of Government. She has proudly devoted her adult life to ensuring taxpayers funds are spent as intended, and that there is integrity and accountability in government programs.

When not working, Louise spends her free time with her two adult children and dog; or golfing, reading, or quilting.

Bill smiling Bill Hill, Operations Officer, William.Hill@oig.hhs.gov

Bill Hill is an audit manager with the Department of Health and Human Services Office of Inspector General (HHS OIG) in the Office of Audit Services (OAS) at HHS OIG Headquarters in Washington, DC. Bill has been with HHS OIG since February 2002 and has been a member of the CIGIE Quality Assurance Working Group since 2019.

Since 2007, Bill has been responsible for coordinating OAS’s annual internal quality control review to ensure that OAS audits are compliant with GAO Yellow Book Standards and OAS policies and procedures. He has given several training sessions to OAS managers and staff on the internal quality control review process. Bill is also responsible for coordinating with audit staff from other IG offices during OAS’s triennial external peer review. Bill served as OAS Headquarters Training Coordinator from 2002 to 2007 and as the Department of Health and Human Services’ GAO liaison from 2002 to 2004.

Prior to joining HHS OIG, Bill worked for seven years as a senior internal auditor with CareFirst BlueCross BlueShield in Washington, DC where he conducted audits that evaluated the internal controls over CareFirst’s operations and prepared audit reports for senior management. Bill also conducted financial statement audits for three years as a senior auditor with Ernst & Young in Washington, DC.

Bill is licensed as a CPA in Virginia. He received a B.A. degree in economics from Duke University and an M.B.A. with a concentration in accounting from Vanderbilt University.

Council of the Inspectors General on Integrity and Efficiency; IGnet